Terms and Conditions
By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our site is the property of Infinite Love Candles & Diffusers and the site's creators. This includes, but is not limited to images, text, logos, documents and anything that contributes to the composition of our site.
Accounts
When you create an account on our site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our site.
The following goods are available on our site:
- Candles: and
- Diffusers.
These Terms and Conditions apply to all goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of your refund.
Payments
We accept the following payment methods on our site:
- Credit Card; and
- Debit Card
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
Shipping costs within Australia is a flat rate of $9.95. Infinite Love Candles & Diffusers currently only accepts orders within Australia.
You will be required to pay delivery charges in addition to the price for goods you purchase, unless free delivery is specified.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
You should receive your purchases within 5 to 10 business days following despatch depending on your location.
We advise ensuring that someone is at home when receiving your goods and that your items will remain in a cool area.
Please email us if you haven't received your item within the estimated time frame.
Returns and Refunds
As our orders are custom made at the time of order, we do not accept refunds or exchanges for change of mind.
All of our products are checked thoroughly and packaged well to prevent any damage.
Refund requests must be made within 5 days of receipt of your goods.
We accept refund requests for goods sold on our site for any of the following reasons:
- Good is damaged; or
- Faulty
Refunds do not apply to the following goods;
- Sale items
- Change of mind purchase
If there are any issues with your order when you receive it, please contact us at infinitelove.candles@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package.
To be eligible for a refund, your item must be in the same condition that you received it, unused, and in its original packaging.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Infinite Love Candles & Diffusers and our officers, employees and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the site.
Indemnity
Except where prohibited by law, by using this site you indemnify and hold harmless Infinite Love Candles & Diffusers and our officers, employees and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these Terms and Conditions or post a notice on our site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows;
Infinitelove.candles@gmail.com
Effective Date: 9th February 2022